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Terms & Conditions

Customer Care

Unsuitable Goods

Not withstanding our warranty policy, if you are dissatisfied with our goods or service you may return the goods within 14 days of our despatch date. It is essential to obtain an authorisation number prior to returning any goods to us. Contact us here. We will refund your purchase in full, less transport costs on receipt of the goods. All returned goods must be in "as sold" condition including all packaging, instructions, invoices etc. We do not accept unauthorised returns.

Faulty Goods

Where such goods have been supplied we undertake to repair or replace on an "express service" basis. It is essential to obtain an authorisation number prior to returning any goods to us. Contact us here. We do not accept unauthorised returns. A fee of $25 (ex GST) and return freight cost will apply where upon inspection there is no fault found with the equipment.

Dangerous Goods Notice

Some of our products are not suitable for transport by Air Freight due to the nature of their content. These items include all Aerosol products, Sealed Lead-Acid batteries, Ferric Chloride. These items are labeled "Road Freight Only"on the relevant product detail page.

Wholesale Inquiries

OEMs, Installers And Bulk Buyers Welcome

The majority of Active Electronic's product range is available at very competitive wholesale rates for approved customers.  As a general guide, to qualify for wholesale rates and or a wholesale account an average trading of $300 per month is required. . As a general policy, new trade accounts are conducted on a cash sale basis for the first three (3) months of trading after which a review of trading history with a view to offering a 30 day credit account can be requested.

To enquire about a wholesale account, please phone us on 03 6231 0111, we will be happy to provide you with an account application form to get the process underway.

Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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