Shipping/Click & Collect
Standard Delivery (3 - 12 days)
Australia Post Standard (3 - 8 days): Depending on the size and weight of your item(s)
Australia Post is used & we will send tracking update notifications once they have accepted the delivery. If you're not home for your delivery Australia Post will send you a notification with an alternate delivery point which is usually your nearest post office or an Australia Post collection hub.
Team Global Express (5 -12 days) TGE is used for large/bulky items that cannot be shipped via Australia Post. i.e. TV Brackets, Antennas & items over 10kg. we will send tracking update notifications once they have accepted the delivery. If you're not home Team Global Express will send you a notification with an alternate pickup point.
Express Delivery (1 - 2 business days)
Australia Post Express (1 - 2 days)
Depending on the size and type of item you may be able to choose Express Delivery within the checkout. If you choose Express Delivery you’ll receive tracking notifications from our delivery partner once they have picked up your item(s) for delivery. Orders placed before 3pm Monday to Friday will be dispatched same day.
How to use Click & Collect
1. in checkout, select 'Store Pickup' option in the drop down box.
2. Select your preferred store
3. Pay and complete your idea, your items will be reserved in 1-2 hours of purchase.
You will be contacted via email or SMS as soon as your order is ready for collection!
What to bring when collecting your order
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Proof of Purchase: A reference to your order, such as a confirmation email or tax invoice.
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Photo ID: A physical current driver's license or passport.
Return & Exchange Policy
The Australian Consumer Law
The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the ACL requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the ACL says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.